Privacy Policy

Last Updated: January 2025

Introduction

LandlordHub ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website at landlordhub.lol, and related services (collectively, the "Service").

If you have questions about this policy, contact us at privacy@landlordhub.lol.

1. Information We Collect

We collect information you provide directly, including:

• Account information (name, email address, phone number)
• Property information (addresses, unit details, rental amounts)
• Tenant information (names, contact details, lease terms)
• Financial data (rent payments, expenses, income records)
• Maintenance requests and repair records
• Documents and lease files you upload
• Payment information (processed securely through Stripe)
• Usage data (pages visited, features used, timestamps, IP address, browser type)

2. How We Use Your Information

We use your information to:

• Provide and maintain the LandlordHub service
• Send rent reminders and maintenance notifications
• Send transactional emails (receipts, alerts, tenant messages)
• Process your subscription and payments
• Respond to your support requests
• Improve and enhance the Service
• Comply with legal obligations

We do not sell your data. We do not use your property or tenant data for advertising purposes.

3. How We Protect Your Information

We use industry-standard security measures to protect your data:

• Encryption in transit (TLS/HTTPS) and at rest
• Secure cloud database hosting
• Role-based access controls — your data is isolated to your account
• Authentication with multi-factor authentication support
• Regular database backups

4. Data Sharing

We do not sell your personal information. We only share data with:

• Authentication and user management providers
• Database hosting providers
• File storage and CDN providers
• Transactional email delivery providers
• Stripe, Inc. — payment processing
• Tenants you designate via the links you share
• Law enforcement if legally required

Each provider is bound by data processing agreements and may not use your data for their own purposes.

5. Tenant Data

You are responsible for:

• Obtaining proper consent from tenants to store their information
• Complying with applicable privacy laws in your jurisdiction
• Not sharing tenant portal links with unauthorized parties

6. Data Retention

We retain your account data for as long as your account is active or as needed to provide the Service. If you cancel your account, your data remains accessible for 90 days, after which it is deleted. You may request immediate deletion by emailing privacy@landlordhub.lol.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your account and data
• Export your data
• Opt out of non-essential communications

To exercise these rights, email privacy@landlordhub.lol. We will respond within 30 days.

8. Account Deletion

You may request deletion of your account and all associated data at any time by emailing privacy@landlordhub.lol. Upon request, we will delete your account and personal data within 30 days. Cancelling your subscription does not automatically delete your account — please request deletion separately if desired.

9. Children's Privacy

LandlordHub is not intended for individuals under 18 years of age. We do not knowingly collect information from children. If we learn we have collected such information, we will delete it promptly.

10. Cookies and Tracking

We use essential cookies required for authentication and session management. We do not use advertising cookies or third-party tracking pixels. You can manage cookie preferences through your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice in the app. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@landlordhub.lol